Glossier offers refunds for vegan mascara that wasn’t really vegan.
Well, mistakes can be made. And when it came to Glossier’s new vegan mascara, apparently it wasn’t vegan after all. Oops!
Glossier launched its first mascara, Lash Slick, this Wednesday. The company had said that Lash Slick was vegan and that it was, “the perfect formula for natural, glossy looking lashes that are long, fanned, and defined”. It took more than 18 months to create this new product.
But Glossier also listed beeswax as one of the ingredients. So, consumers realized in one day that beeswax made this product not vegan. Why? Queen bees are removed from hives to get the wax and are subject to negative treatment.
Glossier said yesterday that it would return the amount used to purchase Lash Slick immediately to those customers who wanted a refund. They said, “When we realized our copy error yesterday morning, we immediately updated our site and proactively refunded every customer who purchased Lash Slick before the mistake had been updated on our website. We do sincerely apologize for any confusion caused by this.”
Glossier as a company is considered cruelty-free because it doesn’t do animal testing on its ingredients. It also doesn’t hire third parties to do animal testing on its ingredients. However, Glossier does use honey, lanolin, and beeswax. So, it does use animal materials in some of its products even though it does not test on animals. This brings into discussion the question of whether or not Glossier should be considered a cruelty-free company? After all, lanolin comes from sheep. Although the lanolin is taken from the wool after sheep have been shorn, the sheep industry on the whole is considered cruel. Additionally, honey and beeswax are taken from bee hives, sometimes too much in excess, which hurts the bees.
So far, Glossier hasn’t said whether or not it is going to release a 100% vegan version of Lash Slick. But we will keep you posted on this story as it unfolds.
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